I have two new AB7000-C devices and downloaded the most recent version of ACM (126.96.36.199) to configure them. I am unable to connect to one of the devices. I can connect to the second device, but the download always fails with the message “Could not download to Communicator”. I have tried a factory reset using ACM, but it appears to fail as well. I have tried several different USB-serial converters with no change. I also tried another PC with the same results. I confirmed that the USB-serial converters work with other devices.
The LEDs on the communicators are as follows:
1 - OFF, 2 - RED, 3 - OFF, 4 - OFF, 5 - RED, 6 - RED/GREEN alternating
I believe this means that it has no configuration, which I would expect because they are new out of the box.
Should I try a factory restore or is there something else I can try?