AB7072 Cannot connect to program


#1

I cannot connect to one of my AB7072 via the RJ11 PC port. It works fine on a spare unit, so my setup is here ok. Ethernet works ok, is there a way to program/factory reset/upgrade firmware via the ethernet port ?


#2

You could try using the process found here to reset the device:


and then use the FTP server for configuration, but that will be difficult and I can’t guarantee that will work for everything you are trying to do… (see page 28)

Do you know when the AB7072 was purchased?


#4

Factory Restore does not work, the software still cannot connect to the device.

This module is only 14 months old, so I will contact my supplier as it should be under warranty still.

Thanks

James


#5

Hi James,

Give them the ticket number 17897 for reference.

Thanks,

Kyle