@grolon
Hi German,
Please provide any details you can on the history of this issue that we can include in the escalation.
Thank you,
Kyle
@grolon
Hi German,
Please provide any details you can on the history of this issue that we can include in the escalation.
Thank you,
Kyle
Kyle,
Please close this case. We found an issue in the wiring. The wiring of a button connected to the remote was affecting the device. It sounds crazy but we remove that wire and everything is running smoothly.
Thanks and regards,