AB7312 - Unable to connect to device via USB - driver error

Anybus Support
#1

@anonmkjhzwdr
Hi Jason,

You can download the Anybus Transport Provider here:

https://www.anybus.com/docs/librariesprovider7/default-document-library/software/hms-anybus-transport-provider-1.zip

Please check your installed programs first to see if you have a program called “Anybus Transport Provider”. If you do, please uninstall it before installing the new one. After installing you may need to reboot before it will allow you to connect. Once connected, make sure to upload the configuration from the device. Don’t do a download or you will overwrite the configuration.

If you have any questions or if this doesn’t solve the problem, please let me know. You can reply directly to this email or call 312-893-5636.

Thank you,

Kyle

#3

You’re a Hero! I’ll try this and let you know if it works and thank you for your time.

#4
#5

Here it is.

#8

Hi Jason,

Looks like you were able to upload the config file. I’ll go ahead and close this ticket, but if you have any other questions, don’t hesitate to reply to this email or give us a call!

Kyle