AB7318 Remote Frame (RTR) issue can't communicate with Hamilton Zeus CAN Device

Hello, as explained in topic

also Anybus AB7318 Comunicator CAN- Ethernet/IP Gateway (in which we are working) does not send Remote Frame as Zeus Can Protocol request prior to send data.
There is no problem with Initialization of the Device; Query/Response, Produce and Consume transactions run well at first stage of communication, but when a Remote Frame (RTR) is required from the Zeus Protocol to start sending data packages it is impossible.
Same problem is described in the topic mentioned above as it seems to be necessary an update of firmware.
Do you have any acknowledge of this issue?
I will attach Zeus Can protocol, communication details, tests, etc.
Thanks
Alvaro

Hello, as explained in topic

also Anybus AB7318 Comunicator CAN- Ethernet/IP Gateway (in which we are working) does not send Remote Frame as Zeus Can Protocol request prior to send data.
There is no problem with Initialization of the Device; Query/Response, Produce and Consume transactions run well at first stage of communication, but when a Remote Frame (RTR) is required from the Zeus Protocol to start sending data packages it is impossible.
Same problem is described in the topic mentioned above as it seems to be necessary an update of firmware.
Do you have any acknowledge of this issue?
I will attach Zeus Can protocol, communication details, tests, etc.
Thanks
Alvaro
AB7318 RTR Issue.pdf (610.9 KB)

Unfortunately, I believe this is a bug in the Communicator. I will escalate your case to product team to get their input.

Can you tell me the serial number of the device and also the firmware that is installed?

Hello Kyle, attached is the Comunicator label.
Serial number is A0432DEB, it came with Firmware 1.10 as indicated (attached picture).
It didn’t work (for our project), so we try to update it yesterday to the newest found in HMS Support webpage. Through the “Firmware Download Tp downloaded”, loading “Firmware Update Communicator CAN”, file
“FWP_COMMUNICATOR_CAN_ETHERNET_IP_2PORT_V_1_12_01.fwp” (attached picture)

All images uploaded in the topic are related to operation with last firmware installed.
Best regards
Alvaro

Hello Kyle, attached is the Comunicator label.
Serial number is A0432DEB, it came with Firmware 1.10 as indicated
(attached picture).
It didn’t work (for our project), so we try to update it yesterday to
the newest found in HMS Support webpage. Through the “Firmware Download
Tp downloaded”, loading “Firmware Update Communicator CAN”, file
“FWP_COMMUNICATOR_CAN_ETHERNET_IP_2PORT_V_1_12_01.fwp” (attached
picture)

All images uploaded in the topic are related to operation with last
firmware installed.
Best regards
Alvaro

It appears that the bug is still an issue with the latest software. I am not sure if there is any timeline for a fix at this point. I apologize for this and I will try to find out more.

Hello Kyle, we watched the Zeus CAN device operating with a Siemens Simatic S7 with the module CAN CANOpen 021620-B with no problem, do you have any device like it but working with Rockwell PLC MicroLogix 5700 in Ethernet/IP protocol.

Attached is the datasheet

Best regards

Alvaro

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14845735537646.pdf (3.55 MB)

If you are looking for CANOpen we have the CANOpen model X-gateway:

https://www.anybus.com/support/file-doc-downloads/x-gateway-canopen-specific/?ordercode=AB7306

Hi Kyle, as mentioned we need CAN. The compatible Siemens gateway posted before is CAN CANOpen and it is already operating with a same Zeus device as ours.

Regards

Alvaro Donoso Y.

The device that I linked to, the AB7306, will work with the Rockwell PLC and is the same protocol as the CM CANOpen 021620-B which you say works with the Zeus device.

Yes Kyle, but I read the datasheet and didn’t say anything about Can protocol. It only says that communicate through CANOpen protocol (different to CAN).
The other device described before says it works under both protocols.

Thanks for your information and answers

Alvaro Donoso Y.

That is strange, the CM CANOpen is a CANOpen device. There is also the CAN@net NT prodcuts which convert CAN to Ethernet if you could use MQTT or something similar.

Attached are images of general description of both modules, the AB7306 and the 021620-B
Our PLC works with Ethernet/IP protocol so I don’t know if it could work only with EtherNet

Alvaro Donoso Y.

OK thank you for sharing, I see what you mean. We do have new products coming out that should improve our CAN support. The Anybus EDGE will support CAN and the Communicator 2.0 should also, but unfortunately, I have no timeline at the moment.

What market are you in? Is it South America?