ABLOGIX Config on power up

We have a customer with a flexy that is communicating to an AB PLC via ABLOGIX. Everything communicates correctly when set up, but upon a power cycle of the Ewon, each of the tags gets the red exclamation point and states “unknown”. The tags will sit like this for at least 5 minutes and only start communicating once the customer goes into the “edit” screen for each tag, doesn’t change anything, and hits “update”.

Under the IO server for ABLOGIX, all that is entered is the IP address of the PLC.

Any ideas for how we can prevent this from happening?

Can you provide a backup with support files on the affected unit?