AC Cloud control not working at all with Fujitsu

Intesis AC Interface Solutions
#14

They did successfully do that with the remote down stairs.

As far as the upstairs units go. I went and changed the dip switch to 1 up and the rest were down just like the diagram you showed me. I have a few questions about the dip switch…

Is there a middle or is it up or down. If so the directions are completey confusing. I pulled the box off the wall and set it up that way with the first dip switch up and the rest are down. Nothing is working. This emailing back and fourth is a joke I need to speak to someone on the phone and walk me through this. Do you have techs around anywhere ? I need help with this not an email woth stuff I have already seen.

With the amount of money this job has costed me either your company or fujitsu needs to send someone here or have better customer service. This is not cutting it.

Please help
Jeff Cioletti

#16

With the IR devices
Are they working then after the remote change?
If not, what part is not working.

For the wired devices.
The dip switch is only an up for 1 and a down for 0.
Now you mention pulling the box off the wall. When that was done was the device powered off. Then powered on when put back on the wall so the change to the switch has taken effect.
If so check the Fujitsu wall controllers to make sure they are set in slave mode sicne the Intesis is set as the master.
What is the LED showing?

#17

The remotes downstairs will light up when I turn it on from my.ohone but it will not do anything to the unit is self. The first time we tried it turned on but thats it. Turned on ran for 10 seconds then nothing vanes stopped moving and nothing else has happened since.

As far as the upstairs wired ones I am on the phone with fujitsu today to try to figure out how to change their controller to slave mode and change thermo sensor to the controller.

I do not understand the dip switch. Most I habe seen have a middle part that is not up or down. 1 and 2 are down and 3 and 4 are up. What exactly should it be?

Thanks
Jeff

#18

Hello,

Yesterday while on the phone with fujitsu we figured out a few things and got the upstairs wired units workkng off your devices. One didn’t work but that was because fujitsu said something is wrong with either the board in unit or controller and needs to be replaced.

So the only stuff we need to worry about is the downstairs ir ones. I still can not get those to turn unit on. Did it once but won’t do it again.

They used the same controller to hook them all up. Could that be the problem?

I got an alert yesterday from app I attached a pic of the error message I am going to log on one and see if I can select company that way.

After I try that I will email you back to see what happened.

Thanks for your help
Jeff Cioletti

#19

Hello. I am trying to redo the learning part woth remote but they are already set up. If I hold the button on the top for 4 seconds it blinks white then goes solid green it dosent let me redo the process.

What do I need to do to do that?
Do I habe remove the devices from account and start all over?
Please advise.

Thanks
Jeff

#20

Ok I got all the unit to work with the IR sensors except for one.

The sensor in my office is not allowing to go into earning mode at all. I hold down the button and it flashes white and then solid green.

How can I reset this to get it to allow me to go back to learning mode.

The ones in the other rooms worked fine I held the button down it went solid green I took correct controllers and programed them and they immediately started working.

Thanks
Jeff

#21

Hi Jeff,

In the office is there a different remote you can try pairing it with? When the device goes green it believes that it has made a successful pairing.

#22

Yeah I got all the controllers and redid them all. That one just gave me issues so I completely deleted it off the app and restarted from scratch it worked. I think the issue was they used 1 controller I used all four separately and the worked perfectly.

Thanks
Jeff.

#23

Hello I have one more issue with the downstairs units. They are all working properly now. But there is a error that keeps popping up on all of them. I have attached a picture of the error message. I did what it said… I went on the web went to devices and settings and manually put in that the unit was fujitsu.

The error code won’t go away even after I try to reset the error it dosent work. Is there something I can do to get rid of this error?

Thanks
Jefg

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#24

Hi Jeff,

I have created an escalation with are team in Spain on the app error message
which you should be receiving an email on. If you for stop the app or reset your phone does the error message disappear for those units?

#25

I received an email this morning about the alert I keep getting.

Thank you
Jeff Cioletti

#26

Hi Jeff,

I sent them the Intesis IR model and the Fujitsu model information. Do you have a picture of the IR Remote? They would like to compare the model that they have.

#27

The pictures of the remotes I habe are attaches. The all white one is for the 2/4 ton units and the one that is multi colored is for the 1 ton unit.

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#28

Thank you, I will add this into the escalation for them.

#29

Thank you.

#31

Hello,

I am having issues adding my wife to my account. We followed all the instructions from email and the account keeps saying it dosent have a device yet. Can someone please help with this issue? This is the only invite for smart home stuff that is giving us issues. What is going on?

Thanks
Jeff Cioletti

#32

Hello Jeffrey,

Are you adding her as a Main User or a Secondary user to your account? Did you create the user through the settings page of your account, or did you try to create an account for her? Our Intesis Devices can only be registered to one account at a time.

#33

I figired it out. I did not realize I had to gove her permission to control everything. Seems to be working now.

Thanks for your help
Jeff

#34

Hello Jeff,

Excellent. I am glad that you were able to resolve this issue.

#35

A post was split to a new topic: Unit down after powerloss