Hi
Im trying to create the free account on ecatcher and I get this error
[/uploads/default/original/2X/1/1ce3c054d03c1f11f8c554a9169eb6a650008cce.png]
Could yo please help us?
\qqq+52(81)82624000 office
+52(1)8119381843 mobile
danielalejandro.arriaga@hillrom.com
Hi
Im trying to create the free account on ecatcher and I get this error
[/uploads/default/original/2X/1/1ce3c054d03c1f11f8c554a9169eb6a650008cce.png]
Could yo please help us?
\qqq+52(81)82624000 office
+52(1)8119381843 mobile
danielalejandro.arriaga@hillrom.com
Hello,
Can you upload the picture of the error again? Or you can send the screen shot to me at kann@hms.se
Hello,
I would work with you IT team to ensure that the software is able to reach our servers. It’s most likely that the connection outbound is being filtered out by the firewall. See the firewall settings below:
https://forum.hms-networks.com/t/talk2m-server-addresses-hostnames/1042/7
Hi Kevin,
Can we schedule a meeting with my Network team to clarify some questions about the configuration of the firewall?
I will appreciate your help
Thanks in advance
regards
Hello,
Kevin is out of the office but I can schedule a meeting with you if you would like. Do you know what questions your IT department has?
This doc should provide all the addresses and ports we need access to. For the error I see in the screenshot it looks like you are not able to reach the access server this would be url as.pro.talk2m.com over port 443.
Let me know when you would like a meeting and we can schedule one. You should also be able to call into support and anyone should be able to help answer questions on this.
312-829-0601
Regards,
Deryck
Topic closed due to inactivity.
