Alarms are not raising to send email and SMS


#1

@anoncmtfqnvh
Customer was testing the email and sms notifcations, when he found that he wasn’t receiving any. We performed a screenshare and review the settings, and found they were accurate. However when we went to create a test alarm, we found the alarms were not being generated in argos. We flahed the firmware, reviewed alarm configuration, and toggled the Digital Input multiple times. The alarm did not show on the dashobard, or within the history of the device.

We will be escalating this issue for developer review.


#3

I assumed (incorrectly) this was fixed when I got all the alarms from Friday Saturday morning. I just had the customer go out and put the Generator on off, it gave no alarm, though it did show on the dashboard. How is this ticket coming??

Fred Winters

7705986640


#4

Hello Fred,

I am still working on this issue.

When you said you recievved the emails the next day. Do the device show the alarms in the history? When did you raise the current gen alarm?


#5

Hello Fred,

Would you mind emailing me your account information for your argos and netbiter. The developers may need to test the issue themselves.

You can email this infomration at Kann@hms.se


#6

Moved to whisper


#7

moved to whisper


#8

Yes, they are still there. I acknowledged the relay one you added, and got the text and e-mail. Thinking it was done, I removed the alarm trigger, and synchronized the unit. The ability to acknowledge the rest was lost in sync’ing it. When I tried to swap the settings to my customers phone and email, we tested it by taking it out of auto, into off. I showed on the dashboard, but never in the alarm history, nor gave him any alerts. I put my phone number back in to monitor the progress, and re-added the relay alarm trigger. All the work with the customer was about an hour ago, 2:30 ish.


#10

Any progress?