Anybus 7072 Path/File access error

Anybus Support Anybus Gateways
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#1

I have a new anybus 7072. I’m installing on a duplicate line. I was going to download the anybus configuration that I’m using on the other line.

When I open the configuration manager, I can connect to the anybus, but if I try to download, it says “Path/File access error”.

LED 1 is blinking green - makes sense, no configuration yet. LED 5 is solid red - not sure if that’s configuration related. LED 6 is flashing red and green - missing configuration, makes sense also. I have no lights on the Ethernet cable connecting to our network. I figured that’s because the IP hasn’t been set up yet.

Thanks,
Shae

#2

This may be a Windows permissions issue. Please uninstall and reinstall Anybus Configuration Manager using “Install as Administrator”.

#3

I did reinstall the software as administrator on C drive, but no luck. I got the same filepath access error. It seems odd that I don’t see this problem when I connect to the other anybus. Can you think of anything else that could cause this?

#4

That is very odd. You can upload and download to the other device without the error? Can you send me a copy of the configuration file?

Can you create a new simple configuration and download it to the new AB7072 or do you still get the error?

#5

I replied by email, but I guess that didn’t go through. Anyway…

There is no configuration in it to upload. If I try, it says it’s damaged. I tried downloading the same configuration that is in our other line, which gives the same error. I tried going back through the setup wizard with no luck as well. Attached is the configuration that I’m putting in it. Now the configuration file is on a network drive, but that location seems to work just fine for the other line.

Thanks,

#6

I didn’t get your config file.

Have you tried to create a new config from scratch (not using Wizard) and downloading that? I will attach an example.
ab7072config.cfg (16.0 KB)

Also, can you please provide:

  1. Device serial number
  2. Screenshots of the error codes you’re getting

Thank you!

#7

This is a serial number from one of the Anybusses experiencing this issue (000359B5), but multiple units are giving the “Path/File access error” pop up window (shown below).

Something else I’ve noticed that I don’t think was happening when I got the first Anybus working. Now, when I open the configuration manager, I get a pop window from Rockwell (shown below). It won’t finish configuring and I have to cancel about 10 times before I can get the configuration manager to open. This is without trying to run any Rockwell software. Not sure if you’ve run into any conflicts with Rockwell software. I got with Rockwell and resolved this issue.

I could not open your file because our system sees that file type as dangerous, but I did do a blank config with only changing it to Ethernet port 2 and putting in an IP address, and I changed the baud rate. Not sure if that would be enough. I did still get the same error.

I tried to load pics here, but they don’t show. I did send them in an email to you though. Not sure if you got that…

Thanks,

Shae

#8

I did not get the screenshots or the email. Can you please create a case in our support system, https://support.hms-networks.com?
We need to see the screenshots of these errors you are referring to. Every other time I’ve seen the path/file access error, it was resolved by re-installing as admin or to the local drive.
Please make sure that you are downloading the Anybus Configuration Manager from this page only.

#9

Attached is the pop up window I get when I try to download to the Anybusses that haven’t been configured yet.

image

#10

What about the popup from Rockwell? I’m wondering if there is something else interfering with the software.

Have you tried using a different PC yet?

#11

Rockwell did resolve their issue. There were some firmware version mismatches. Now when I run the configuration manager, I don’t see any pop ups from Rockwell. After the Rockwell problem was resolved, I did remove the configuration manager and reinstalled it from the C drive. Same problem. I haven’t tried another laptop yet. I’ll do that. If that doesn’t work. Is it possible to get onsite support?

Thanks,

#12

Not onsite, but we can remote in and diagnose the issue remotely using Teamviewer or Teams, ect.

You will have to create a support case though first: https://support.hms-networks.com

#13

Update: We were able to get it working by installing ACM “as Admin” and then running ACM “as Admin”. Apparently there was a permissions issue caused by user rights settings.