A client is having problems with the first configuration of a HMS-EN2PB-R gateway. He used the BOOTP-DHCP Tool to set the IP address, installed the EDS files and configured it on Studio 5000 Logix Designer.
When he downloaded the configuration to the PLC and the Gateway, the MS EN and NS’s LEDs were Stedy in Red (Fatal Error according to the user manual). The connections of the 2 ethernet ports were disabled and he couldn’t get any signal from the ports (it seems like both ports are disconnected).
Then he tried to connect over USB port, but the driver wasn’t found. I think the problem will be solved by making a Factory Reset on the module, but there’s no way to do it physically (there’s no reset button), only by Software.
Is there anything to recover this Gateway or any way to make the factory reset on this module?
We’ve tried to use the IPConfig tool but the network status is null.
I’m sending photos of the Gateway attached to this e-mail
Thanks and Best Regards!