Hi Tim!
Thanks for your answer!
We’ve already used all resources from this page, including manuals and IPConfig Software.
Is there any driver to use for the USB port or any other way to make the factory reset manually?
Hey Chanlucas
Sorry but I’m thinking this device may not be recoverable. Do you know if you purchased the device in the last 24 months?
Yes it was purchased last month.
We succeeded in communicating the gateway to the PC’s Ethernet port. But some GSV files from SMAR are not functioning well. Is it a new case? Have you ever had any troubleshooting with it?
Chanlucas Hsieh
Hello,
Unfortunately if it’s getting fatal error responses and not being responsive, we may need to do an RMA for this device
Hi Tim!
I think that it’s a problem of configuration, please see the error in the attached image.
We are trying to make the communication using the GSD file from SMAR.
Att,
Chanlucas Hsieh
Certificada TRACE
Certificada GPTW
Hi Tim!
The both equipments had the same error
Att,
Chanlucas Hsieh
Engenharia de Produtos – Automação, Softwares e Redes
Celular: +55 |31| 99678-1894
Hi Tim!
The modules are in the latest firmware version.
The problem is related to these GSD files attached, please take a look.
I don’t think that the problem is related to the module itself, but some memory assembling using the GSD files from SMAR.
Att,
YP00089A.GSD (6.04 KB)
YP000895.GSD (6.34 KB)
YP000897.GSD (7.01 KB)
I’m going to try and escalate this issue to our colleagues over in Belgium to get somebody with more experience on this one
Thanks Tim!
I’ll be waiting for News.
Att,
Thank you,
I have sent this to the developers looking into this issue.
Deryck
Hi Deryck!
Do you have any News about this case?
Att,
Chanlucas Hsieh
Hello,
Our colleagues over in Belgium were requesting if you could provide this file:
LNK_D991.GSD