Anybus X-Gayeway AB7643 Timeout Reading Configuration Using Configuration Manager

[Park]

I installed the Anybus Configuration Manager - X -gateway software and hooked up my computer (Windows 10 Pro) via the USB cable (X4) interface. That connection shows up in my device manager as HMS Industrial Networks Anybus X-gateway
(COM8).

In the configuration I choose “Select connection” and pick the COM8 (which it sees and actually shows the serial number of my device). Then I choose “Connect” and it seems to connect fine (no errors). But, if I try to upload or download the configuration, I get a message “Timeout when communicating with the module!”.

I have also tried downloading and installing the latest transport provider drivers and I have even tried using the Modbus (X1.1) port with the serial cable that came with the device. Everything I try ends up with “Timeout when communicating with the module!”

I have also tried connecting with Hyperterminal and I was not worked properly. there is no Selection window as you recommended! So, I could not select No. 6

[Park]

I installed the Anybus Configuration Manager - X -gateway software and hooked up my computer (Windows 10 Pro) via the USB cable (X4) interface. That connection shows up in my device manager as HMS Industrial Networks Anybus X-gateway
(COM8).

In the configuration I choose “Select connection” and pick the COM8 (which it sees and actually shows the serial number of my device). Then I choose “Connect” and it seems to connect fine (no errors). But, if I try to upload or download the configuration, I get a message “Timeout when communicating with the module!”.

I have also tried downloading and installing the latest transport provider drivers and I have even tried using the Modbus (X1.1) port with the serial cable that came with the device. Everything I try ends up with “Timeout when communicating with the module!”

I have also tried connecting with Hyperterminal and I was not worked properly. there is no Selection window as you recommended! So, I could not select No. 6

[kyle_HMS]

What is the serial number of this device?

[Park]

Model Name is “AB7643-F”

[Park]

Serial Number is “A04454AE”

[kyle_HMS]

Hi @Park,

You’re going to have to open a ticket with your local support group in this case. Please go to:

https://mysupport.hms.se

However, I would recommend trying this on a different PC first to determine if it’s an issue with the PC or the gateway first.

Kyle

[Park]

thanks, kyle !

But I already did it. I connected gateway on a different PC. So, I think it’s an issue with the gateway.

I ,would like you reply as soon as possible

[kyle_HMS]

Because the device was purchased in Germany and is now currently in Korea, You’re going to have to open a ticket with your local support group in this case to get it replaced, if necessary. Please go to:

https://mysupport.hms.se