Assign old cosy to a new account?

Hello i have a “old” eWon cosy (about 3 months old) and i would like to assign it to a new account.
Company who sold me have close…
But each time i would like to register this ewon to my ecatcher account with my key it don’t work ???
I have made low level reset …

Why ?
Thanks

Hi @GBO,

You’ll need to have them delete the cosy out of the other account in eCatcher before you can add it to the new account

-Tim