Can not ping with server and PLC

Hi

I am having an issue where I am unable to ping to the EWON flexy or PLC, although I can see Ewon by Talk2me and eBuddy as well but when I open a browser via eCatcher, I get error of network not reach and unable to ping the plc from PC.
I have seen similar thread as well where you have to change the server to fix that issue. Can you tell me how I can fix that issue seems like its a constant issues which your developer are unable to fix it until now.
Some time I do get connected with the PLC and sometime not.
Can you please give some permanent solution for that, those install and reinstall of driver and antivirus things does not work just waste of time nothing else.

Kind Regards
Oma

Hello @A_Om ,

Sorry for the delay responding here. I recommend opening a support case on support.hms-networks.com to ensure a quick answer.

Regarding you issue it seems likely there is a issue with the route being added in ecatcher. Do you see any errors when connected with eCatcher?