Can't connect thru eCatcher

Ewon Support
#1

@anonczixpsub
Hi Dan,

It appears to be a firewall issue, but please let me know if you have trouble connecting from the alternative network so we can look at other possibilities. You can respond directly to this email, or give me a call back.

Thanks,

Kyle

  • VPN tunnel error in eCatcher 00000000
  • updated ovpn cfg file
  • re-installed the TAP adapter
  • no change
  • He is going to try connecting from another network
#3

Kyle,

Unable to connect, but in talking o our IT guy, even the wireless connection I was using uses our firewall…

He’s investigating our firewall settings now.

I’ll let you know…

Dan

#4

Hi Dan,

Here is a link to the Documentation for doing a firmware upgrade through the Recovery Process. (It works for Cosy, Flexy, CD) Please let me know if you have any questions about it:

I will update you when I hear back about the issue connecting with eCatcher.

Kyle

#6

Kyle, So I loaded the e-catcher software on a different laptop and then from off of our corporate network, was able to connect to the ewon no problem.

So does this mean the firmware doesn’t need to be upgraded?

Did you try to connect using e-catcher when you were on the phone with me?

Let me know.

Dan

585-321-2342

#7

Hi Dan,

I tried briefly and couldn’t connect, but it turns out I was having an issue on my PC so it could’ve been that.

If you can use it with the current firmware than that’s fine. It will be a project to upgrade it because it’s so far behind so in this case may not be worth the trip.

Kyle

#9

Topic closed due to inactivity.