Can't reach LAN devices through eCatcher

Ewon Support
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#1

Hi.

I am having trouble connecting to S7 1200 PLC, I have set up Talk2M account, copied registration number to EWON, I have opened eCatcher and I have an Active connection on first and second attempt, could not connect to PLC using TALK2M Ecatcher network adapter, on third attempt I received an ip address overlap message. I have enabled network discovery on EWON, Configure LAN devices and Firewall is greyed out under Ewon Properties.

Any ideas?

I have attached a few screenshots,thanks for any help in advance.

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#2

Is your local network on the same subnet as the Ewon’s LAN?

Do you have admin rights for the eCatcher account?

#4

Hi Kyle.

I have obtained admin rights and added all LAN devices, but I’m still unable to connect.
I have attached another screenshot.
Any ideas, thanks in advance for any help.

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#5

can you show the results of the ‘route print’ command after connecting to the Ewon?

#6

Hi Kyle.

Please see attached <route print -4> result.

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#7

You need to change NATItf to 3 NAT on LAN (Plug n Route). Right now it’s disabled. (In Routing section).

Keep in mind if y ou are trying to connect from a network with that same subnet address (192.168.0.x), you are going to have IP conflict issues. I recommend staying away from common subnet addresses like that.

#8

Hi Kyle.

Thank you for your prompt response.

I am a little confused as to the 192.168.0.x subnet you mentioned. I think it could have been my VM’s, as far as I can tell the tap 9 eCatcher gateway ip address was 10.42.146.69, is that correct, if so how would the 192.168.0.x influence the result.

#9

Yes, I’m sorry. I must have been looking at the wrong backup. Can you make a backup of the Ewon with eBuddy and check the box “include support files” and attach that to your response so that I can take a look at the logs and settings?

#10

Hi Kyle.
Ewon back up as requeted from Ebuddy.
MOVED TO STAFF NOTE (60 KB)

#12

@Easy,

Please change NATItf to 3:

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You MUST REBOOT the Ewon after making the changes!

Kyle

#13

Hi Kyle.

I have rebooted but the change wont stay, I tried twice and natltf reverts to 0 after reboot and I still can’t get online.
Any ideas?

#15

OK, Please change ‘RTEnIpFwrd’ first to 1, and then change ‘NATItf’ to 3 and reboot.

By any chance, did you restore this configuration from a backup?

#16

Hi Kyle.

It works! Thank you very much, btw it wasn’t saved from a back up.

#17

Great! Let me know if you have any other issues.