Channel error

I am trying to connect to a device but keep getting the error (channel with id ‘network bridge 1’ was closed because the remote side could not be connected” I have checked all obvious issues like the name to the tap adapter and ip address but I am still getting the same fault, I am running an arm processor so I have followed the instructions for installing tap adapter with arm and the adapter is installed correctly

If you are running an ARM processor, you have to install a different TAP adapter, the x86 version will not work. I am not sure QuickConnect has been tested with the ARM version yet. You should create a case at support.hms-networks.com so we can escalate the case.