Combine eCatcher accounts

We were recently acquired by another company, and would like to combine our eCatcher account with the eCatcher accout of our sister company so we are all working from the same account. In doing this, we’d like to make sure we still have access to all of the eWon devices connected to their eCatcher account in the new, combined account. They have been using a free acount and only have ~20 devices. We are on a professional account already with 4 concurrent connections so it’s better to move them to our account than the other way around. How do we combine the accounts? Also… we would like to rename our account in the process. What’s the procedure for this?

Hi,

Since you have a pro account and their account is a free account you can import all the devices. To do so you can log into eCatcher and go to the account page. From there you will want to select show advance settings and go to the section called import all ewons from another account.

To import the devices you will need that accounts name and the login information for an admin from that account. This will not import the users so anyone who needs access in the pro account you will have to add them in.

As for changing your account name that is also done in the account tab in eCatcher. The top section has a modify button. From there you can change your account your account name and information.

OK. Sounds easy. Thanks!