Configure wireless remote Auto learn and web?

Hello I have a support ticket through HMS submitted but havnt recieved a response. I can not connect remote control to AC interface I have tried the learn button and web by assigning specific brand and model at least 20 times so I think if I was doing something wrong I would have gotten lucky 1 out of the 20?
Fijitsu mini splitASU30RLXB
Remote model AR-RAH2U


I have been working on this case with you last week. I am getting more information for the remote issue.

You can cancel this ticket. I have purchased a different brand that I was able to get setup in minutes and received phone support. Thanks