Connection Issues with EC310

Friday, January 24, 2020 12:16:59 PM

I am having connection issues with EC310…

this is an existing system that I have connected with for the past year with no issues…

now I try to connect and it comes back with Tunnel Connected then immediately disconnects and

says tunnel disconnected, could not connect remote connection…

the EC310 shows all lights green Uplink, WAN etc…

any ideas would help

Hello,

It sounds like your Tap adapter might have been renamed. Take a look at this document for how to rename the adapter. https://hms-networks-s3.s3.amazonaws.com/original/2X/5/570ab38f50df653ecb32bc4afe299aeb0aceb18e.pdf

Deryck