Connection stopped working

Hi Crew,

Had the Intesis running for about four years. Now it’s stopped working.

Rebooted the device and router (not that anything had changed on either).

Internet is connected, Intesis is connected to the router. When you access the Intesis portal, the device seems to think it’s connected. But when you try to turn it on, or change settings you get an error - “code 100 unable to connect to the server”.


Over the weekend, the AC Cloud Control servers experienced connectivity issues. This has affected the communication with your Intesis units. We apologize for any inconvenience that this may have caused. If your device has not restored communications by now, then power cycle the unit. Once the Intesis unit reboots, it will establish connection to our servers once again.

Intesis is currently preparing a report with analysis of the problem. Once this has been released, I will follow up with you an update.

Please let me know if you are experiencing further issues with your Intesis unit.