I called earlier today and talked with Zack about getting support for our cosy 131 in the field that we don’t see in eCatcher. Attached are the logs from our cosy in the field. This connection checker was run on a tech’s laptop using the same physical cable as we have plugged into port 4 (WAN) on the cosy. His network settings are not static, i.e. his laptop was able to obtain an IP address automatically on the customer’s network to run this test.
Please look through our logs and see if there is something you can suggest. All entries from 14/03 was when the cosy was sitting in our office being configured and tested before shipping. All entries from 15/03 are from the customer site.
Thank you,
James
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