I have a Cosy 131 at a remote site that frequently disconnects for 1-5 seconds. I then have to disconnect from the ewon and reconnect before I'm able to connect to any devices on the remote network. I've attached the backup[color=red]MOVED TO STAFF NOTE[/color] (18.5 KB)
Hi,
It appaers this backup is missing the event log. Can you please send a backup with the support files included from eBuddy.
Thank you
Sorry about that. It’s attached.
Thanks
Jeremy Smith
MOVED TO STAFF NOTE (195 KB)
Any update on this?
Hi Jeremy,
It look like we’re using wifi to get online. One thing we could check would be to take a phone and set it up to be a wifi hotspot and have the cosy connect to that. The reason that we recommend trying this is because on a wifi hotspot there would be no network restrictions or other potential things that might kick the device off. Can we try connecting to this for a little bit and see if we’re still running into issues?