I’ll get it for you.
The lights for the LAN ports will only come on if the other end is plugged into an active network adapter, so I’d confirm those devices were on. I would try to connect using eBuddy with a laptop plugged in the LAN port 1. If they can set a static IP on the laptop that’s on the Cosy’s LAN that helps. If you can’t connect you can reset the device:
- unplug from power
- hold down reset button and plug back in while continuing to hold reset for about 40 seconds (until the USR LED blink then turns solid red)
- then power cycle the unit again
The only other option is a Recovery which is even more involved:
If you don’t have any luck you can RMA to distributor where you purchased the device. Let me know if I can be of any assistance.
Kyle, everything was plugged in on the other ends of the cables. I assume the reset procedure sets it back to factory settings?
That’s correct, you will lose the current configuration so if you don’t have a good backup you may want to wait until you get it back and try to connect with eBuddy.
OK, thanks Kyle.