I got the following message from a customer. basically, they had 2 cosy units that they sent out to a customer, and at some point, neither of them would go online anymore.
Below is what our customer has found on the internet regarding eWON losing configuration.
“ I have been doing a little reading into the eWON failures, and I have found some evidence to support that the eWON may lose configuration if forced to follow its re-boot protocol due to VPN server connection loss. This would make sense, seeing as ours lose connection every day at 6:00. This problem can be magnified in the presence of Electromagnetic Interference (it looks like the eWON has a log that monitors EMI). It might be worth checking the logs for those on the unit we are sending back.”
This mill has their network set up to allow the two eWONS we have there to connect to the eWON servers between the hours of 6 am PT and 6 pm PT. So at 6 pm PT the network prohibits the eWON from being connected to any outside IP address or website.
I have not received the two units that woud not re-connect to the eWON servers.
Attached is the etar file from a replacement eWON we sent to them. It has been running since Monday morning to my knowledge.
The mill is asking if the eWON can be configured to only attempt to connect to the eWON servers during certain times of the day. I do not see any configuration options for this thru the web page interface.
he said that the 6a-6p network policy is not changeable, and that they cannot get online outside of that time - full stop.
Any thoughts on how to handle this?