Cosy won't pass internet Wizard, cannot ping VPN servers from local network

[kyle_HMS]

@anonmisyephw
Hi Craig,

You can respond directly to this email or call us at 312-896-5636 M-F 8:00-5:00. You can also visit hms.how for FAQs anytime.

Thank you,

Kyle

• spw Craig and Ted (tech onsite) and they can’t pass the internet connection test in wizard
• ran the talk2m connectivity checker and couldn’t ping the VPN servers or access server
• sent the docs to give IP for whitelisting:
  Talk2M Server Addresses & Hostnames
  https://websupport.ewon.biz/sites/default/files/kb-0209-0-en-talk2m_used_addresses_and_ports.pdf

[kyle_HMS]

• Ted called back, there is no cell service or Wifi where the Cosy 141 is so I can’t remote in
• He suspects that the cables got switched, so he is going to make sure the Office network is plugged into the Internet port on 141 and try again.

[kyle_HMS]

Switching the cables fixed the issue - closed