COSY141 problem on setup always getting error on Test VPN connection.
FAILED: Cancel VPN start request
Need help.
Daniel
COSY141 problem on setup always getting error on Test VPN connection.
FAILED: Cancel VPN start request
Need help.
Daniel
Hi Daniel,
What firmware is your device on? You can see this in ebuddy.
-Zach
11.2s2 MA
Zach
Firmware 11.2s2 MA
Thanks
Daniel
Hi Daniel,
Please create a backup without support files in eBuddy. After that you can use the firmware button to update to 13.2. since you are on 11.2 you will have to do are pivot updates 12, then 13 before you can update to 13.2. Once you have done the update retry the setup wizard.
Zach
COSY 141 update only up to 11.2s2 MA. It say it is latest.
thanks
Daniel
Hi Daniel,
Can you make sure that these ports and adresses are opened and white listed on your firewall.
Zach
Can i call you instead of the chat.
Thanks
Daniel
Our support number is 312 829 0601.