COSY141 setup

COSY141 problem on setup always getting error on Test VPN connection.

FAILED: Cancel VPN start request

Need help.

Daniel

Hi Daniel,

What firmware is your device on? You can see this in ebuddy.

-Zach

11.2s2 MA

Zach

Firmware 11.2s2 MA

Thanks

Daniel

Hi Daniel,

Please create a backup without support files in eBuddy. After that you can use the firmware button to update to 13.2. since you are on 11.2 you will have to do are pivot updates 12, then 13 before you can update to 13.2. Once you have done the update retry the setup wizard.

Zach

COSY 141 update only up to 11.2s2 MA. It say it is latest.

thanks

Daniel

Hi Daniel,

Can you make sure that these ports and adresses are opened and white listed on your firewall.

Zach

Can i call you instead of the chat.

Thanks

Daniel

Our support number is 312 829 0601.