Customer with Locked Ecatcher account

Ewon Support
#1

Hi Support team,

I have another customer who has lost access to their previous ecatcher account and is trying to link their device to a new ecatcher account.

What do I need to do to have their device deleted from the old account? Is there a procedure in place for handling this?

I am the distributor to this customer.

Thanks

#2

Hi @m_ross,

What is the name of the account that they’re trying to get the device out of?

-Tim

#4

Just wanted to see if there’s any update on this ticket @m_ross?

#5

Hi Tim,

We called in and got it sorted out. Thanks

1 Like
#6

Glad to hear it’s working!