D/485 - Configuration Help - Urgent!


#1

Hello Kyle,

I am in a bit of urgent situation and I need your support as soon as possible.

I get subnet LED Red in my D485.

Can I talk to you for a few minutes? If so, can you please provide me with your phone number?

Thanks!

Senaka


ATTN: Kyle - D485 - Configuration Help - Urgent!
#3

Hi Kyle,

Sorry, I forgot to include my phone number too.

But, It would be better if you can provide me with your phone number so that I can talk to you as soon as I am available (I am not at my desk all the time).

My Phone Number here is 1-905-927-5462


#5

Hi Kyle,

Sorry, I forgot to include my phone number too.

But, It would be better if you can provide me with your phone number so that I can talk to you as soon as I am available (I am not at my desk all the time).

My Phone Number here is 1-905-927-5462


#7

Hi,

Our phone number is 312-893-5636. We are here Mon - Fri 0800 - 1700.

Kyle


#9

Hi Senaka,

You have the pin out correct:

image

It seems like something is going on with the USB connector on the device, the PC, or the cable may be shorting. Let me know what you find.

Kyle


#10

I have attached the configuration file I’m using for D485.

Regards,
Rohan

Test_motor.cfg (16 KB)


#13

Hi Rohan,

Looking at the config file, there are no obvious errors, I would just recommend double checking that your functions and addresses are correct. Like, are you supposed to be reading Input registers and not Holding registers?

Are you able to send me a log from the device?

Kyle