Hi Support,
Following the assistance and advice of Mr. Simon-Julien Elie, I am sending you what has been attempted to correct the situation.
Problem:
The USR LED flash red, at the second
The eBuddy do not see it
Attempt:
Remove the WAN card FLX 3101
Remove all network cable
Second Level Reset - with the assistance of Mrs Elie
Result:
Nothing Change, the LED USR Blink red
Let me know if you want me to try something else or the RMA procedure
Hi Paul,
Are you saying that with the FLX3101 (and any other cards) removed from the device, no network cables attached, and no SD card inserted, when powered on is the USR light still flashing RED?
Kyle
Hello Kyle,
I removed all cards, the SIMs card as well as the network wires before doing the reset and after the reboot the LED USR still flashing red
Paul
In that case, please RMA device.
Thank you,
Kyle
Good Morning Kyle,
Please could you tell me the procedure to follow for the RMA
Do not hesitate if need more information,
Thank you
Hi Paul,
Here is the information you need for the RMA. your ticket number is 13960.