Dear DJ,
Procedure we’d need to follow for device reassignation is the following:
- I’ll need you to send us a picture of your device, showing the MAC address of your device - see bottom of page 2 in next document as to where to find it - https://www.intesishome.com/docs/IntesisHome_MAC_RegistrationCode.pdf
This will be used as a proof that you actually have the device.
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With that information, I’ll get the information from the previous user, and e-mail him, with instruction on how to unassign, and warning that device will be automagically reassigned if no action is performed from his side.
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In case no answer is received from former user, or no action is performed from his side, after 7-days of having sent previous e-mail to user, device is released manually from database from our side, and we notify you.
So, to start the procedure, I need the picture mentioned in 1.
Best regards,
Nazly López Patarroyo
Technical Support Team / IntesisHome - Airconwithme