Hi Kyle,
Quick question for you, I got in touch with Telus (the cell network ISP) and they said:
Hi Brian,
They’ve checked the logs and it appears that when the device was trying to reconnect, it wasn’t using “isp.telus.com” as the APN – it appears to be using attach.telus.com. Could you double check the device setting to make sure it uses “isp.telus.com” for both connect and reconnect?
I would be out of office after this. If you need immediate assistance, please give us a call and refer to that ticket. If not, I will be checking back with you again tomorrow.
Thanks,
The APN setting is set correctly, but they said when it gets stuck re-connecting it’s trying to connect to the wrong APN and then not getting internet access.
Any ideas? Please feel free to call.
Thanks,
Brian