Device unavailable in M2Web

My device called Chemical Dispensing cannot be reached through M2web for some reason. S/N 1416-0007-21

@wemo

Can I get a temporary login so I can take a look?
I don’t see anything abnormal from my end so far.

sure

Credentials moved to staff note

@wemo

can you try the connection again?

It is working now.

Best Regards,

@wemo

Great! I refreshed your proxy settings by restarting the VPN tunnel from our end.

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We have the same issue with a Flexy device: S/N: 2013-0577-24
From M2Web “Device unavailable”