Disconnection problems

Hi service Team !

I have a problem on various ewon in my account, sometimes ewon are offline and in the event/realtime log i found this:
immagine

and this:

“It looks like an old (Talk2M) VPN config backup restored in this eWON is used by another eWON.”

This and others ewon aren’t restored with old vpn config … but i have this error and the ewon go offline, then come back online.

can you help me?

thankyou

Hello.

Can you provide a backup with support files, so that we may review this unit? This can be done using eBuddy while connected locally/remotely to the unit.