EC350 => EC360 Replacement

Ewon Support Ewon Netbiter
#1

Hi Chris,

Hope all is well.

I’m starting to move EC360 units now and found out that you cannot replace old EC350 units with EC360 units on Argos.

Even though the functionality is the same it does not allow you to do this.

This seems like a glitch in Argos, I also sent a message to Sweden.

[//hms-networks-s3.s3.dualstack.us-east-1.amazonaws.com/original/2X/0/0d6fb1361f585ad4c96b62a20054c34c5ecafae3.png]

Let me know if you have any questions,

Regards,

Bart

#2
#4

Hello Bart,

Sorry for not being able to reach you today. I believe I have a work around to get the swap to work I will need to make some modifications to the device description on the server side but we should be able to make the switch. Can you provide me with the MAC/System ID to verify a few things on the device?

Deryck

#6

Topic closed due to inactivity.