EC6133C - Warranty Status

[Barrett_Taylor]

Good afternoon,

Can you please advise the warranty status of this unit?

Thank you,

[Kevin_hms]

Hello,

This depends on the time of purchase.

Did you purchase this device directly from eWON?

[Barrett_Taylor]

No, I believe this was bought from HMS.

Can you not tell from the unit’s serial number?

Thank you,

[Kevin_hms]

If the unit was purchased within the last 2 years, the device should be in warranty. The RMA process out lined below:

What is the process for an RMA?

NOTE: This is the process for the Americas region, North, South and Central America. For other regions please contact your distributor for information regarding the RMA process. Distributor search pages: eWON Anybus IXXAT RMA Process Step 1. To avoid unnecessary RMAs, HMS requires that you work with our Technical Services team to troubleshoot the device before an RMA is issued. We will work to quickly resolve the issue or issue an RMA for your device to be replaced or repaired. Step 2. If t…

[system]

Topic closed due to inactivity.