Having some weird issues with an eWon EC6133H. Most of our eWons are running on firmware 14.0s02 (and are doing fine), but a couple are on 14.1s0, and after seemingly running fine for any where from a couple days to a week, all of them have eventually gone offline (from the perspective of eCatcher, for multiple days straight). We have confirmation that the end client has the machine powered on and is using it, but the eWon is not even showing up as Online in eCatcher. We only seem to be noticing this issue with eWons on firmware 14.1s0.
Power cycling the machine seems to have brought it back online for the time being, and I’ve gone online with it and grabbed the “Support Files” from the web interface. There are a lot of openVPN related issues that I can initially see. For your information as well, the machine last went offline (and stayed offline until power cycle) on 8/14/2020 11:41:11AM.
Can you assist with troubleshooting why this eWon went offline in the first place, and how to better prevent it in the future?
Thanks.
Backup.etar.gz (24.8 KB)