Hi, I recently noticed that eCatcher VPN for one of our equipment, does not allow us to communicate with the devices that are connected to the LAN. I have travelled to site, plugged in a cable into the switch and the devices read fine there. Does anyone have any idea to why this might be the case? I have opened and closed the firewall security but this does not seem to resolve it.
Hello, sorry for the inconvenience. We’re experiencing some server issues right now. I just updated our banner with a link for the status of the devices but here’s the link if you want to check it. We’re waiting on hearing back from the Belgium team that’s working on this