eCatcher cannot establish vpn tunnel ERROR

When I connected the eWon,errors as the logs show. I had tried reinstall eCatcher(lastest version) several times, it doesn’t work. (15.3 KB)
aug-0047-00-en-configure-remote-access-for-siemens-plc-through-tia-portal.pdf (2.9 MB)

Can you try following through this troubleshooting guide? It will walk you through the most common causes of this error and how to resolve it: eCatcher TAP Adapter VPN Tunnel error

I had tried this, it doesn’t work, I used this in China, is there any limit in China?


You should create a case at if this is an urgent matter. It will go to your local team who will know more about using the service in China.