eCatcher cannot establish vpn tunnel ERROR

Ewon Support
#1

When I connected the eWon，errors as the logs show. I had tried reinstall eCatcher(lastest version) several times, it doesn’t work.
systemLogs-20230428T152030.zip (15.3 KB)
aug-0047-00-en-configure-remote-access-for-siemens-plc-through-tia-portal.pdf (2.9 MB)

#2

Can you try following through this troubleshooting guide? It will walk you through the most common causes of this error and how to resolve it: eCatcher TAP Adapter VPN Tunnel error

#3

I had tried this， it doesn’t work， I used this in China， is there any limit in China？

#4

PLEASE HELP

#5

You should create a case at support.hms-networks.com if this is an urgent matter. It will go to your local team who will know more about using the service in China.