Ecatcher connections problems

Ewon Support Cloud Platforms
#1

Hi Service Team!
today i have a lot of requests from my account users (250+) about problems to connect to ewons via ecatcher;
is not possible to connect to a lot number of ewons;

the ewon are online, they are accessible via m2web, but via ecatcher the problem is:

immagine

thank you

#2

Hello @iw3bti1,

Can you provide the account name to help us look into this?

Deryck

#4

yes, via message

#5

Are you seeing this issue your self? Is there a device we could test with you on? I would like to restart a connection and see if this resolves the issue for you.

Deryck

#6

yes, via teamviewer, i sent my id/pw via message