eCatcher Message IP Conflict

[JJL1968]

I have a customer getting the attached error message. What should we try?

[hms_support]

@JJL1968

Your customer is experiencing an IP conflict in eCatcher due to his remote LAN (company network) and the eWON LAN conflicting.

In this case, your customer can connect to a different network (e.g wifi or phone hotspot) that is not using 192.168.1.X subnet and that should resolve their issue.

This is a common error and we have the solution posted here:

eCatcher Address Conflict

In-addition to Jordan’s response, I wanted to add some more specific solutions for this error: These are some options that will allow you to gain access to your device but all require changing or adding something. Option #1 - Change LAN IP (machine IP) of field device and all devices connected to it to be in a different subnet than the PC connecting to the eWON. Option #2 - On the PC remoting in, determine which network (wifi or ethernet or both) is causing a conflict and disable it if poss…