eFive Ewon VPN Fail & cannot connect VPN from Windows

[John_Ready]

Couple of things

1. We have an eFive and 2 Flexy20200 connected by VPN, the Flexy units ran for less than a day and disconnected from the eFive server, we had to reset (level 1) the units to work again. I would like to arrange for you to connect to the system and review our configuration.

2. I am trying to connect to eFive with Windows machine, I have read kb-0099-0 , get the following error and more

Wed Mar 21 16:34:18 2018 VERIFY ERROR: depth=0, error=CA signature digest algorithm too weak: C=CA, O=VPN Net name, CN=127.0.0.1

[hms_support]

@John_Ready

The level 1 reset only resets the login into the eWON device. The level 2 reset is a factory reset.
A level 1 reset should have no affect on the device’s performance so it’s possible that a reboot caused the modem to reinitialize and receive a connection rather than the eWON login password reset.

Do you have the VPN cert in the folder and does the name match what is in the eFive.ovpn file?

–

We can definitely have a teamviewer session to troubleshoot the issues.

I have some contact information already, would you be able to private message me a time you would like to have a meeting?

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[hms_support]

Update:

After some troubleshooting, the eWON that was dropping was due to the call budget being empty.
We changed his call allocation to a value of 0 to resolve that issue.