eFive internet testing fail

Ewon Support eFive
#1

Hi,
My Client facing problem during the eFive setup.
First he did the eFive cable connection & set the network interface at the eFive.
After setting, he connect his laptop to port1 at efive & port2 is connected to router.
Then he open a web brower to do a test on the internet connection, but it failed as there is no internet connection at his laptop.
Is this a correct way to test eFive got internet connection?
Below attach pic is the setting on eFive & the wiring.

image
image2040×824 527 KB

Please advice,
Thank you,
Alvin

#2

@aka

That is not the right way to test for internet on the eFive. Devices on that segment of the eFive by default will not have internet access. Take a look at page 9 of the following PDF document.

https://websupport.ewon.biz/sites/default/files/aug-050-0-en-efive_system_and_vpn_configuration.pdf

Essentially what checking for a firmware update does is it will reach out to the internet for firmware updates. This is the best way to determine the network connection validity on the eFive WAN.

#4

Hi Jordan,

Ya you are right ,as I also felt that it was not the correct way to test the internet access.
Beside, the default gateway & WAN ip address were set wrongly.
After changing to the correct one, it seem ok.
And I check the Firmware is all up to date.

thank you,
Alvin

#5

@aka

Excellent!

Glad you were able to test it properly.

#6

Hi Jordan,

So far there is no other problem from my client, Hope everything go well.

Thank you,

Alvin