EIPScan error 1001 invalid machine code

Ixxat Support Software
#1

trying to install an older version of EIPScan onto a new computer. when installing it stops and generates the following error. “1001 error invalid machine code”. I am unsure what this means or what the cause could be. is it possible I need newer version of the program to work with latest windows?

#2

Can you please try this version:

#6

that version is the one I currently have. it worked to be installed on an old computer but not on the one we need it on that it use to be installed on.

#7

Please apply the following procedure:

  • Uninstall EIPScan on the regular way, please check that all files in the installation directory are deleted, otherwise delete them manually.

  • Start the Windows Explorer with administrator rights and navigate to “C:\ProgramData\Pyramid Solutions\EIPScan”. Delete the subfolder 5375-8821-2229-7643-5720. You may need to configure your explorer to show the files. Alternatively you can use another tool or console.

  • Start the Registry-Editor and search for “Acudata”. In the branch found you should see the entry “5375-8821-2229-7643-5720”. Delete the key “Acudata” and its subfolders.

  • Install EIPScan. No error should show up now when you start the tool. But you will get of course the pop-up window with the reference code.

  • then please send me the reference code. I will then manage the replacement key for you.

#8

The instructions you provided worked, and I was able to reinstall the program on both the computers that require it. these are the reference keys for the two computers:

#10

Great. Were you able to activate it or is it asking for a new key?

#11

Yes I need a new key for both of them.

#12
#13

OK, I will request those this morning and send them once I hear back.

#14

Hi Chris,

I just found out that the person who handles the keys for this is out until Tuesday so I can’t get them until them. I apologize and hope that this doesn’t cause you any problems.

Kyle

#16

Hello Chris,

Can you provide more info about the keys. What company were the keys purchased by and who were they registered to?

Deryck

#18

I contacted the manufacturer and got the keys from them.

#19

Topic closed due to inactivity.