I’m reaching because I’m having similar symptoms as when I exchanged with HMS support last on this (late May ’17), but likely not due to the same causes. (see ticket #1721-18747)
Once again, the email sending feature of the SMTP client on this particular HMI is not successfully passing emails through a Cosy 131. Not sure exactly when it stopped (it was working fine for almost 2 ½ years), but it appears to have started throwing email error alarms on the HMI alarm log around early Sept. of this year. The reason I suspect the change is attributable to the Cosy is that I upgraded the firmware to the device from 12.1 to 13.0 and also needed to do a level 1 reset on the Cosy sometime after that due to a forgotten password; between the two, I think there was a correlation in the timing of the failure. The HMI configuration, on the other hand, really has not had any changes that would lead me to suspect it as the source of the problem, and double-checking its settings seems to have confirmed that.
As far as eWon settings go, I’ve compared the syntax of two different “comcfg.txt” files (one contemporary, and one from 8-28-17 – when the email feature was working correctly) using a file analysis tool and found them substantially different (which I suspect stems from the firmware upgrade, at least). I can zip up the files for you if you’d like, but I was hoping to get some guidance here as to the best course of action to get our email service restored.
Thanks in advance.
Jon V
