Can you try and restart your PC and if that doesn’t work try and run the connection checker?
https://ewon.biz/technical-support/pages/talk2m/talk2m-tools/talk2m-connection-checker
Can you try and restart your PC and if that doesn’t work try and run the connection checker?
https://ewon.biz/technical-support/pages/talk2m/talk2m-tools/talk2m-connection-checker
can I try and take a look at this over TeamViewer?
https://s3.amazonaws.com/hms-networks-s3/original/1X/HMS_QS.exe
Good Morning Tim,
[TeamViewer Info Redacted]
Hi Jason,
Can you try to manually delete the Tap adapter and re-add the tap adapter?
The files should be found here:
C:\Program Files (x86)\eCatcher-Talk2M\Talk2mVpnService\drivers
Run the Removetap as administrator, then the adtap as administrator, then run the renametap.vbs file
Good Afternoon Tim,
I ran deltapall.bat, addtap.bat and rename.vbs and still get the same error message on my screen when launching eCatcher.
Hi Jason,
If you are still receiving the error it is likely the TAP adapter files did not get installed correctly witht eh rest of eCatcher. If you follow the directions in this post you can manually install the adapter then rename it to Talk2m-eCatcher
Good Evening,
I actually tried all of those things last night before I filed the ticket, with no luck. I will try again this evening.
Thank you,
Jason Crispen
Hi Jason,
Just to make sure, you were following this part of the ticket right?
Good Morning,
Yes I tried that method again last night from the hotel and the message still popped up in eCatcher and it was unable to connect.
Thank you,
Jason Crispen
Can you try and run the deltapal to delete the tap adapter and then install the tap adapter from this link and rename it to “Talk2m-eCatcher” and see if that fixes it?
The NSIS file from this link
I was able to get this working again by uninstalling McAfee. Its firewall was creating the issue.
Tim,
I have this problem and have tried everything in this thread. I don’t have McAfee and I added ecatcher to the exceptions in my firewall.
Help
Try this:
(Make sure to always reboot when prompted)
Yesterday when I first noticed the problem I uninstalled 6.7.10 and reinstalled it. After the installation it worked, however today when I started my computer I got the same message.
And it was on the same network.
Sorry, I should have also asked you about the service and if it’s running or not:
Can you also answer:
4. What is the version of Windows? Do you have any 3rd party Anti-virus, Firewall, or other security software installed?
5. Please provide the log files from ‘C:\Program Files (x86)\eCatcher-Talk2M\Talk2mVpnService\logs’ and if you are able to open eCatcher, from Settings > System Logs