Account: cmd-cng
Account Number: 120213-30
Device: 176790
Issue: This device has been accessible using either eCatcher or M2Web for years.
Last week, the device went OFFLINE in M2Web, but it is still ONLINE and accessible in eCatcher. We can currently connect to the eWON in eCatcher, and we can successfully access the eWON’s configuration link in eCatcher. But it remains OFFLINE in M2Web
There were no changes to the eWON which triggered this change. We assume it is an issue on your end. Please investigate and correct the issue.
Thank you