Account: cmd-cng
Account Number: 120213-30
Device: 176790
Issue: This device has been accessible using either eCatcher or M2Web for years.
Last week, the device went OFFLINE in M2Web, but it was still ONLINE and accessible in eCatcher. We can currently connect to the eWON in eCatcher, and we can successfully access the eWON’s configuration link in eCatcher. But, it remains OFFLINE in M2Web.
There were no changes to the eWON which triggered this change. We assume it is an issue on your end. Please investigate this and correct the issue.
Thanks!